2FA Account Recovery

How does 2FA account recovery work?

There exist three methods for regaining access to your account should you have issues with your chosen 2FA methods. The first two options are self-service and involve you using either your 2FA recovery key or a code sent via SMS to the recovery mobile number you have stored on file. The latter option involves ID verification via a support ticket and will only be considered suitable where you can not use either of the first two methods.

Side effects of recovering your account

2FA account recovery results in the following:

  • All 2FA devices will be removed from your account
  • Access to any organisations enforcing 2FA will be revoked.


To learn how to recover your account select the relevant option below:


Support Team

If you are not able to use the self-service options made available: