If you have lost access to your 2FA devices it is possible to recover your account using your two factor recovery key. You are provided this recovery key after you have configured your first two factor method. To use your key to recover your account you will need to know your password too, so if you have forgotten your password then please contact our support team.
If both the emailed code and recovery key are correct then you will be signed into your account and taken to the 2FA settings page. The 2FA recovery process effectively removes all of your 2FA devices. The absence of any two factor devices can also see your access to any Katapult Organisations enforcing 2FA revoked. To regain access to those accounts you will need to first enable 2FA on your account once more, before then seeking an invitation from an administrator of the organisation in question.
If you still require help with your account then please contact our support team.